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F.A.Q.

This is our F.A.Q.





We at Rebel Gadgets have tried to make the site as simple and accessible as we possibly could. However some things are not always obvious and so this short guide aims to explain exactly how to get around our site with as little fuss as possible.

How do I find what I am looking for ?

There are two ways of finding the product you are interested in. The first method is to use our search facility which allows you to find a product by keyword. If you know the models (or part of it) then enter the model into the search box found at the top left of every page and hit go. The Search will then present you with relevant matches to your search criteria.

All our products are alphabetically listed! The second method is to enter our Online Store by clicking on the relevant Categories to browse through further sub-categories until you reach the Product section you require, Once found the relevant section then you can click to go in to the products page and scroll down to select from the list of products for the one which you require.

How do I find out more Information about the product ?

Once you have found a product of interest you can click on the picture or discription and a new page will then load which will contain an image of the product as well as a full description,.

How do I know the cost of carriage ?

At the moment we have fixed delivery prices set which are listed further below. Cost of carriage otherwise normally would vary from product to product, number of items and the shipping country. To calculate simply click the view basket tab located on the top navigation bar of every page. A Shopping Cart page will load giving you a breakdown of cost and carriage.

How do I remove items from the shopping basket ?

The shopping cart page saves a list of the items you're interested in, until you want to go ahead and order. If you want to remove the item from your basket then check the remove button and the product will disappear from your basket. At any point whilst on our site you can click on the 'view basket' button at the top of the screen and the contents of your basket will be displayed.

I'm ready to order. What now ?

By clicking the checkout now button or checkout tab you will be taken to our Secure Encrypted Server. We will then require your delivery contact details and method of payment. Once you have input everything required you will be prompted to confirm your order, once confirmed you will be provided with a confirmation of your order along with an order number. You can use this order number if you have any queries about your order when contacting Rebel Gadgets. Remember your order is not complete until you fully checkout.

when will i receive my order ?

Most items are delivered next day as standard providing the items you have ordered are in stock, otherwise normally within 2-3 working days. If you have chosen standard delivery service then it can take a maximum of 5 working days for goods to be delivered to yourself according to Royal Mail .



Our current delivery option and charges are as follows :-


Royal Mail U.K Standard Delivery £4.65 ( 1 To 3 Days - Most Occasion Post Arrives Next Day To Most Towns )

Royal Mail U.K Special Next Working Day Delivery £5.85 ( Arrives Any Time Before 1pm )

Parcel Force Next Working Day Delivery £7.00 ( Parcel Arrives Any Time Of The Day )

DHL Express Next Working Day Delivery £7.50 ( Parcel Arrives Any Time Of The Day )




I want my order delivered to a different delivery address

If you want your order delivered to a different delivery address this can be selected at the checkout stage 1. For security reasons this option is only available if you want your goods delivered to your business or work address & UK Mainland Postcodes. If this is not the case then your invoice address shall be used to deliver your order. If your order and payment is made via Paypal then we are only able to deliver to the adress provided in Paypal due to our terms and conditions set by paypal.

How do i make payment ?

At checkout stage 3 you will have a list of  options to select from for payment method, there you can select credit or debit card, cheque, postal order, paypal, bank transfer ( if you select bank wire transfer then you will see the bank details to make payment to on the following next page at the bottom)  a 3% Administration Fee is attracted for using paypal which is added to total at the end of checkout.

For cheque or postal order payment - print a copy of youir receipt and send it together with your order number clearly marked on the back of the cheque or postal order to:-


Rebel Gadgets

667 Halifax Road

Rochdale

Lancs

OL12 9QZ






Making a Purchase Via Paypal or Google Checkout


It's better to think of PayPal or Google Checkout as more of an online wallet, as it stores your card or bank details (just like you use your normal wallet to carry your cards and cash). So when you use PayPal or Google Checkout to buy online, you're still using those cards, but via PayPal and Google Checkout. PayPal and Google Checkout remembers the card or bank information, and safeguards the details for you so you don't have to keep typing them in to websites and exposing your financial information.

If there's one thing that PayPal or Google Checkout is all about, it's protecting your financial details. Your privacy and security are at the very top of our priority list. PayPal and Google Checkout uses the highest level of data encryption, industry leading technology and fraud prevention tools to offer an advanced level of security to all our customers.

We follow a very strict security policy hence we will only dispatch orders to Paypal Verified or Paypal Account Holders please ensure this is the case to prevent your order from being delayed or even cancelled.





I am unsure about sending my credit or debit card details over the internet

100% Security - All transactions are through our secure server and are protected with an encryption. No information is held on our server for record purposes. However, should you wish to order by phone then you are welcome to call one of our operatives on 07725503829 and they will be pleased to take your order.

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